Returns & Refunds Information
Thank you for shopping with Loved by Lauren! We’re committed to ensuring you and your recipient are delighted with your purchase.
Change of Mind
Due to the custom and perishable nature of our items, we do not offer refunds or exchanges if you change your mind after placing an order. If you need an item to be amended please send an email within 3 hours of checkout.
Damaged or Faulty Items
In accordance with the Consumer Guarantees Act 1993, if your item is faulty, damaged, or not as described, we will offer a repair, replacement, or refund.To be eligible:You must notify us within 7 days of delivery.Provide a clear description and photo evidence of the fault or damage.Items must be returned in original packaging (where possible).
Incorrect Or Missing Items
If you receive an incorrect item or something is missing:
Contact us within 48 hours of receiving your order.
We will promptly arrange to correct the issue.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Opened or used beauty/personal care items.
Edible products (chocolates, snacks, drinks, etc.)
Custom or personalised items (e.g. boxes with names, dates, or custom messages)
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Returns Process
Step One
Contact our customer service team at info@loved.nz with your order number and issue.
Step Two
We will confirm the return eligibility and provide return instructions.
Step Three
Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed within 5-10 working days to your original payment method.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed within 5-10 working days to your original payment method.
Have Questions? We're here to help.
Fill out the form and we will be in contact asap.
Or otherwise reach out to us via:
info@loved.nz
0220166486